Cricket Exchange's Privacy Policy

When you create an account or use our services on cricket exchange, we collect certain necessary information to provide you with the best experience and keep your account secure.

Information collected directly from you:

Automatically Collected Information:

• IP address and device information (browser, operating system)
• Betting and transaction history on the platform
• Login time, session duration, and usage patterns
• Information collected through cookies and tracking technologies

Cricket Exchange uses collected data for specific, limited purposes. We believe you have the right to know exactly how your information is being used.

• Account Management: To ensure secure registration, login, and account protection.
• Transaction Processing: To accurately process deposits, withdrawals, and betting payments.
• Customer Support: To provide prompt resolution of your complaints, questions, and issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Age Verification: To prevent minors from accessing the platform.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe at any time).

Cricket Exchange does not sell or rent your personal information. However, limited data may be shared with trusted parties in specific circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: With authorized verification agencies to complete KYC.
• Legal Authorities: Information may be disclosed pursuant to a court order or government directive.
• Fraud Prevention Agencies: Limited data shared with industry-specific agencies for fraud detection purposes.

Before sharing data with any third party, their privacy standards are verified. They are contractually required to maintain the same level of data protection as we do.

Cricket Exchange uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Cricket exchange does not retain your data longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• Communication Records: Customer support messages and emails for up to 2 years.
• Log Files: Security logs retained for up to 1 year.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Cricket Exchange ensures you have full control over your personal data. You have the following rights:

To exercise these rights support@cricketexchange.ws. We will respond within 30 business days.

Cricket Exchange uses industry-leading technology and practices to keep your data secure. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Two-Factor Authentication (2FA): OTP system for an additional layer of account security.
• Firewall & DDoS Protection: Advanced protection against cyber attacks at the server level.
• Regular Security Audits: Periodic system testing conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.

Cricket Exchange is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at registration by confirming date of birth.
• In suspicious cases, identity is re-verified using a national ID or other official government documents.
• If an underage user's account is identified, it is immediately suspended and all associated data is deleted.

If you are aware that a minor is using Cricket Exchange, please support@cricketexchange.wsto let us know.

Cricket Exchange may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account at any time.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated privacy team. All requests are taken seriously and handled with care.

• Email: support@cricketexchange.ws
• Live Chat: Click the chat icon on the platform
• Response Time: Within 30 business days
• Support Hours: 24 hours, 7 days a week

Send us any data protection concerns or complaints. We are committed to resolving issues promptly and effectively.