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Cricket Exchange FAQ — Answers to All Your Questions

From registration and payments to bonuses and betting rules — find clear, simple answers to the most frequently asked questions about Cricket Exchange, all in one place.

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6 categories
Last updated: 2026
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The FAQs below cover all the key topics you need to know about Cricket Exchange.

Registration & login
Find answers to all your questions about opening a new account, login issues, password resets, and profile updates.
Deposits & Withdrawals
bKash , Nagad, Rocket, and all other payment methods — find full details on deposit limits, withdrawal times, and fees.
Bonuses & promotions
Terms and usage details for the welcome bonus, deposit bonus, cashback offers, and referral program.
Live Betting Rules
Live match betting, understanding odds, bet cancellation and refund policy, and how to withdraw your winnings.
Account security
Two-factor authentication, reporting suspicious activity, account locks, and identity verification.
App & technology
App downloads, installation issues, browser compatibility, and technical troubleshooting.

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Account & Registration (8 questions)

Signing up at Cricket Exchange is quick and easy. on the registration page Enter your full name, mobile number or email address, and a strong password. Verify using the OTP sent to your mobile. The whole process takes just 2 to 3 minutes, and your account will be active as soon as you're done.

To register at Cricket Exchange, you must be 18 years or older This is part of our responsible gaming policy. Accounts cannot be activated without age verification. For more information, visit our Responsible Gaming See the page.

No. Each person is only permitted one account on Cricket Exchange. Attempting to create multiple accounts using the same mobile number or email may result in all accounts being suspended and all funds being forfeited.

on the login page and click the "Forgot Password?" link. Enter the email address or mobile number used during registration. A password reset link or OTP will be sent to your email or via SMS. Use it to set a new password. If you don't receive the email, check your spam folder.

After logging in, you can update your email, mobile number, and password from your profile settings. To change your name or date of birth, identity verification is required — please contact support for assistance.

Multiple incorrect password attempts may temporarily lock your account. It usually unlocks automatically after 30 minutes. If it takes longer, support@cricketexchange.ws— email us or reach out via live chat.

Cricket Exchange conducts KYC verification to maintain a safe and transparent environment. For large withdrawals or suspicious activity, you may be asked to provide a copy of your national ID or passport. This helps keep your account more secure.

To close your account, please contact support. Make sure to withdraw any remaining balance beforehand. As part of our responsible gaming commitment, we also offer voluntary breaks and self-exclusion options. To learn more Responsible Gaming See the page.

Payments & transactions (7 Questions)

Cricket Exchange supports all major mobile banking services in Bangladesh. You can use bKash, Nagad, Rocket and net banking to deposit and withdraw. For full details on payment methods, visit the Payment page here.

Minimum deposit amount at Cricket Exchange ৳500. This applies to all payment methods. To find out about maximum deposit limits and specific terms, Payment page here.

Withdrawals are typically processed within within 15 to 30 minutes Funds are delivered to your bKash or Nagad account within the stated timeframe. Identity verification or other review processes may occasionally cause slight delays. If you run into any issues, please contact support.

Wait 15 minutes first. If the payment still hasn't gone through, contact support with your mobile banking transaction ID.
Save your transaction ID — it's the most useful piece of information for resolving any issues.

Cricket Exchange generally does not charge any fees on withdrawals. However, your mobile banking provider's own transaction charges may apply, as per their respective service terms.

Minimum withdrawal amount on Cricket Exchange ৳500. Before withdrawing, make sure the wagering requirements on your bonus have been met.

Completely safe. Cricket Exchange uses SSL encryption to secure all transactions, and your payment details are never shared with any third party.

Bonuses & promotions (6 Questions)

Cricket Exchange offers an attractive welcome bonus for new members, with a significant bonus on your first deposit. For current bonus details, visit the Promotions page here.

Every bonus comes with wagering requirements — you'll need to place a specified multiple of the bonus amount in bets before withdrawing. The exact terms are listed with each offer. To learn more Terms & conditions Read more.

Cricket Exchange offers weekly and monthly cashback to regular members. Once you meet the required bet amount, cashback is credited to your account automatically. To see the latest offers, Promotions page visit the page.

Yes. Join Cricket Exchange's referral program and both you and your friend will receive a bonus when you refer them. The referral bonus is credited to your account as soon as your friend makes their first deposit. For full terms, on the promotions page you will receive.

Each bonus has its own validity period. Welcome bonuses are typically valid for 7 to 30 days. If the wagering requirements are not met within the given timeframe, the bonus will be forfeited. Always review the expiry date and terms as soon as you receive a bonus.

The welcome bonus is a one-time offer. However, Cricket Exchange regularly provides reload bonuses, seasonal offers, and special event bonuses. To stay updated on these offers, Promotions page Check back regularly.

Betting & matches (6 Questions)

Cricket Exchange is a cricket-first platform where you can bet on international cricket, IPL, BPL, CPL, and all major tournaments. football, tennis, and other popular sports are available too. Match Odds page here.

Live betting lets you place bets in real time while a match is in progress. Odds update continuously and will shift based on how the match unfolds — that's completely normal. To get started with live betting Login and go to the Live Matches section.

Yes. If a match is officially cancelled or declared void, the full stake for that bet is automatically refunded. It typically reflects in your balance within 24 hours.

Using decimal odds: Winnings = Stake × Odds. For example: a ৳100 bet at 1.90 odds returns ৳190 if you win (including your original ৳100 stake). For a full betting guide, Betting Tips Page here.

The minimum bet amount at Cricket Exchange is generally ৳50 and up. Limits may vary across different events and markets. The maximum bet amount depends on your account verification status and tier.

Cricket Exchange's Jackpot and Lottery page to browse ongoing events. You can participate directly from your logged-in account. Results for every draw are published transparently.

Security & Privacy (5 Questions)

Cricket Exchange keeps your personal information secure at all times. We never sell or share your data with third parties. To learn more, visit our Privacy Policy Read more.

Go to Profile Settings, find the security section, and enable two-factor authentication (2FA). After that, you'll receive a one-time OTP on your mobile every time you log in. Keeping 2FA on significantly improves your account security.

Change your password immediately and log out of all devices. Then support@cricketexchange.ws. Our security team will act promptly.
Never share your password or OTP with anyone — Cricket Exchange will never ask for it.

Always Direct cricketexchange.ws . Do not click on unfamiliar links sent via social media or SMS. Cricket Exchange will never ask for your password or OTP by email or SMS.

To request deletion of your data, support@cricketexchange.ws. Our Privacy Policy All data beyond what is required by legal obligations will be deleted accordingly.

Technology & app (5 Questions)

The Cricket Exchange app is available directly from our Download page Apps are available for both Android and iOS. Do not download from any source other than the Play Store or App Store.

On your Android phone, go to Settings → Security → enable "Unknown sources" or "Install unknown apps". Then try installing again. If the issue persists, restart your phone and try once more. For a detailed guide, on the Download page available.

Clear your browser cache and cookies, then reload the page. Make sure you're using the latest version of Chrome, Firefox, or Safari. Check that your internet connection is stable. If the issue persists, reach out to support.

You'll receive an in-app notification whenever a new update is available. Or visit the Download page Download and install the latest version from our site. You don't need to uninstall the previous app — the new version will install over it automatically.

Yes, absolutely. Cricket Exchange works in any browser on any device. You can access it directly from your desktop, laptop, or tablet — cricketexchange.ws to log in. All features are available across all devices.
Support

Couldn't find what you were looking for?

Our support team is available seven days a week, twenty-four hours a day.

Email support

Email us for any questions or issues. You can typically expect a reply within 1–2 hours.

support@cricketexchange.ws

Live Chat

Use live chat for instant support. Just log in and click the chat icon.

Log in to start chatting →

Terms & conditions

Visit our documentation page for full terms, conditions, and rules.

Read Terms & Conditions →
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